What we do


In July 2015, Hanover merged with HomeGround Services to form Launch Housing. Launch Housing will continue the work of both Hanover and HomeGround, to support people experiencing homelessness. By joining together, we are able to boost capacity and strengthen the response to a growing demand on our services, and provide housing outcomes for thousands of people experiencing homelessness each year. Launch Housing has a single mission, to end homelessness. To find out more about Launch Housing visit our website.

Hanover is a leading Melbourne based community agency. We are independent; and have no structural links with churches, institutions or governments. We provide a range of services to Victorians experiencing housing crisis or homelessness. Our services include crisis, medium and long term accommodation, support and education and training and employment solutions.

Hanover was one of the first agencies to use research to investigate the causes and consequences of homelessness and to suggest solutions to help alleviate it. Our award winning research helps shape our services, influence state and federal government policy and create social change.

For more information on the services we provide, click on one of the orange links below.


Hanover has four crisis accommodation centres, providing accommodation for up to six weeks for those in immediate need. As well as crisis accommodation, we manage 250 transitional housing properties which provide accommodation for up to 12 months.


Our one to one support addresses the issues that may have led people to experience homelessness. We can help people to identify their goals and challenges and connect them to services that can provide further support, including doctors, mental health professionals and financial counselors.

Education and training

Engaging our clients in education and training is a big part of our work – this ranges from supporting children experiencing homelessness to stay in school, to providing support to clients in vocational education and training to further their employment prospects.

We’re currently developing a Youth Foyer which will be an important education program for young people.

Employment service

Hanover’s employment service assists people who are unemployed to build their skills and help them to get back into the workforce.

This can involve assistance with resumes and interview training through to wider skill development and job placement support.

Early intervention

By addressing issues and providing assistance, early intervention can prevent someone from losing their home. We work with people to improve their budgeting and finance skills and build people’s confidence so that they can navigate the services they need.

Research and advocacy

Hanover was one of the first agencies to use research to investigate the causes and consequences of homelessness and to suggest solutions to help alleviate it. Our research is highly regarded in the community sector, by state and federal governments and helps shape our services.

Do you need help with housing?

Hanover understands that becoming homeless or living with the threat of losing your home is an extremely stressful situation.

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Client Stories

People come to Hanover for many different reasons and from many diverse backgrounds. Please take time to read a few of their stories.

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