Housing advice and assistance


Hanover has developed a range of flexible, specialist accommodation and support services directly assisting over 6,500 Victorians every year. We work to provide the right mix of housing and support where and when it is needed by individuals and families who are homeless or at risk of becoming homeless. This means tailoring our response by providing services and support programs to best meet someone’s needs.

We provide emergency accommodation, material aid and personal support to those who literally have nowhere else to go. We provide a range of housing services including crisis, transistional and long-term housing. Our crisis accommodation centres are located at Southbank, East St Kilda, South Melbourne and Dandenong. We also manage 260 transistional housing properties and provide or co-ordinate support for people experiencing homelessness to get long term, stable housing. Hanover also has a number of long term properties, ranging from apartments and bed-sits, to units and houses.

Hanover’s outreach team, based at Fitzroy, supports people who sleep rough on the streets, in parks, derelict buildings and other improvised shelters.

Importantly, along with our housing support, we work to engage people with education, training and employment opportunities.

Youth Foyer

In partnership with the Brotherhood of St Laurence, and funded by the Victorian Government, Hanover is currently developing a Youth Foyer at Kangan Institute. The new Foyer will accommodate up to 40 young people.

Foyers work with people aged 16-25 by linking affordable accommodation to training and employment, health and wellbeing and social and community participation. It is the only model of its kind that combines on-site accommodation with the various services vulnerable young people need as they transition to independence. The foyer will be completed in early 2013.

Crisis Accommodation

We operate four crisis accommodation centres in Melbourne for people who literally have nowhere else to go.

Crisis accommodation provides somewhere safe and secure for people to stay while they are supported to find more stable housing. All referrals for crisis accommodation come through the Opening Doors system. Along with practical support such as financial counseling, referrals to government and community agencies, our Crisis Accommodation services deliver site specific programs to assist clients with their emotional, physical and mental wellbeing. To read more about our support, click here.

If you are experiencing homelessness, or at risk of homelessness, please call Opening Doors on 1800 825 955. This free call number is open 24 hours a day, 7 days a week. Your call be answered by a worker who can put you in touch with an organisation closest to you who can help.

Transitional housing

Hanover’s transitional housing properties are affordable, fully-furnished properties which tenants can stay in for a short period of time. Transitional properties are owned or leased by the Office of Housing and Hanover operates as the ‘social landlord’. Tenants have the same rights and responsibilities under the Residential Tenancies Act as other tenants.

Managing over 260 properties from our Cheltenham site, we work in partnership with more than 60 Community agencies who provide support to clients living in transitional properties. All people in transitional housing are linked to a community-based support worker who helps the tenant work towards finding permanent accommodation.

For clients in transitional housing Hanover works as a landlord, liaising with tenants around tenancy and property issues and managing relationships with the Office of Housing, real estate agencies, owners, corporations and neighbours. Our tenancy team, based at our Cheltenham site look after all transitional and long-term housing.

Long term housing

We operate a range of long term housing facilities within Melbourne. We work with a number of clients who have experienced homelessness for an extended period of time, and our long term housing facilities are designed to provide clients with a safe, secure and long term place to call home.

Do you need help with housing?

Hanover understands that becoming homeless or living with the threat of losing your home is an extremely stressful situation.

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Client Stories

People come to Hanover for many different reasons and from many diverse backgrounds. Please take time to read a few of their stories.

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