Feedback, complaints and privacy



Hanover is committed to constantly reviewing and improving our services and we welcome your feedback. To provide feedback on our services please email

If you have a general enquiry (including feedback on our website) please email us


Hanover values all feedback, both negative and positive, and we believe it’s important to give clients the opportunity to influence the way we provide our services. This includes the ability to raise complaints about the delivery of services and having them dealt with fully, fairly and within a reasonable time frame.

To download a brochure about our complaints procedure click here.

Privacy and confidentiality

Hanover is committed to protecting the privacy and confidentiality of our clients and to ensuring that we meet our obligations under the Privacy Act (2000), the Health Records Act (2001) and the Charter of Human Rights and Responsibilities Act (2006).

Click here to download a brochure about how we protect client’s personal information. Click here to download a pdf of our organisation-wide Privacy Policy.

Do you need help with housing?

Hanover understands that becoming homeless or living with the threat of losing your home is an extremely stressful situation.

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Client Stories

People come to Hanover for many different reasons and from many diverse backgrounds. Please take time to read a few of their stories.

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